Late fee email backfired, now I'm the bad guy

I added a 5% late fee after 15 days to all my invoices back in March. First time I actually enforced it, the customer called me petty and posted a bad review on my business page. The invoice was only $860 for a small flooring repair in Boise. Now I'm wondering if the late fee is even worth the drama. Anyone else get burned trying to enforce their own terms?

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