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Started writing down every extra request a customer asked for, and the "quick favor" count got ugly fast
Used to just say yes when a customer added a small thing at the end of a job, no paper, no note. Then in March I started keeping a running list on the back of my clipboard, just to see. One remodel in Fresno added 11 extras over 6 weeks, and only 2 ever got billed because nothing was in writing. Now I text the same line every time: "happy to do it, that's $X, want me to add it?" Two people have pushed back, which is cheaper than doing free work. How do you all handle the little add-ons that nobody wants to call a change order?
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