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Warning: One customer week from hell cost me a 12 year client and I think I was right to walk
Last month I had a guy bring in 4 devices in one week: a laptop, two phones, and a tablet, all with water damage, and he wanted all 4 done by Friday for $150 total. I fixed the laptop and one phone, told him the other two were board-level jobs that needed parts, and he lost it in front of two walk-in customers. He said I was scamming him and demanded the $150 back, so I gave it to him and handed him his dead tablet. My regulars watched the whole thing and one of them, a guy who has brought me maybe 40 repairs over 12 years, stopped coming in after that. Honestly, I would do it again, but I keep wondering if I should have just eaten the cost and kept quiet. Any of you ever lose a long-time customer over someone else's mess?
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