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I accidentally used glitter foam in a sympathy arrangement and the family was upset. How do you bounce back from a big mistake?
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ryan8096mo ago
Ever read that thing about how the best apology is changed behavior? I saw a florist blog once that said when you mess up this bad, you own it completely, no excuses. Send a real handwritten note and refund the whole order without them asking. Then you gotta look at your process and put a system in place so that exact mistake can never happen again. It sucks now but people will remember how you handled it more than the glitter.
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piper_garcia236mo ago
Totally, I started double-checking addresses before shipping anything after my own glitter disaster.
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