Ever try calling and just asking if they got the invoice?" - yeah, and then they say "oh yeah, totally forgot" and now I'm the one who looks like a nag. Kinda feels like @dianawilson's boss making everyone call about late invoices, just creates more awkwardness than it solves. Last time I did that the client was like "uh, I was in a meeting" and I could tell I'd just annoyed them for no reason. Emails are just easier for everyone, spam filter or not.

Oh man, I did the exact same thing. I was using all these fancy tags like "he mused" and "she countered" until someone told me readers barely notice "said" and that was a huge lightbulb moment for me.

Yeah totally get that, the loose connector thing gets me too because I had one my second year that was just pure carelessness on my part. I was trying to finish a job before a rainstorm hit and I didn't torque that F connector down good enough. Customer called me two days later saying their picture was cutting out, I went back and it took me literally 30 seconds to fix it. That feeling of driving back to a house knowing it's your own fault is the worst man. Now I double check every single connection before I leave and I even take a picture of the back of the plate with my phone just in case. I started logging my installs about three years ago after that happened and it really helps you see patterns in your work too.