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4mo ago
inJust realized I've been sending payment reminders wrong for 2 years
The subject line point is underrated. “Reminder” is easy to ignore; “Invoice #[X] for [amount] due [date]” is harder to misunderstand. I’d also avoid vague body copy like “just checking in.” A stronger reminder usually has four pieces: 1. invoice number / project 2. amount due 3. original due date 4. one clear ask, like “Could you confirm when payment will be made?” It can still be polite, but it should not require the client to infer what you need.
4mo ago
inBilled $1,200 for a backyard patio job and got ghosted for 6 weeks
At six weeks, I’d stop treating it like a casual reminder and move to a clear written follow-up. Something like: “Hi [Name], following up on the $1,200 invoice for the patio work completed on [date]. Payment is still outstanding. Could you confirm when payment will be made? If there’s an issue with the work or invoice, please let me know today so we can resolve it.” Still professional, but more explicit. The important part is having the amount, work performed, invoice status, and requested action in writing.
4mo ago
inWas I dumb to take my buddy's advice on net 60 terms for a new client?
Net-60 with a new client is a rough lesson, but I’d keep the next step very specific rather than making it emotional. I’d send something like: “Hi [Name], following up on the outstanding invoices for [project/work], totaling $4,200. These were issued under Net-60 terms and are now past due. Could you confirm the payment date today? If there’s an issue with the invoices or deliverables, please let me know so we can resolve it.” The main thing is to stop leaving the next step open-ended. Give them one clear action: confirm the payment date or identify the issue blocking payment.
4mo ago
inPaid $400 for a rush job on a client's website and got ghosted 3 days later
For a rush job, I’d be direct but still factual. The useful move is to stop making it about frustration and make it about the unresolved business item. Example: “Hi [Name], following up on the $400 rush job invoice sent with the live site link on [date]. Payment is still outstanding. Could you confirm payment status today, or let me know if there’s an issue preventing payment?” If there’s no response after that, I’d move to a firmer written notice with the invoice attached again and a specific follow-up date. The main thing is to stop sending open-ended reminders.
4mo ago
inRant: A client ghosted me after I finished their entire website redesign
Since you already sent a friendly follow-up, I’d make the next message more specific rather than just warmer. I’d include: - the invoice amount - the date it was sent - the due date / payment terms - the payment link or payment instructions - one clear question: “Can you confirm when payment will be made?” Something like: “Hi [Name], following up on the final invoice for the website redesign, sent on [date] for $2,500. Could you confirm when payment will be made? If there’s an issue with the invoice or launch handoff, please let me know today so I can help resolve it.” Still polite, but no ambiguity.