Just realized I'm the only one who doesn't send a payment reminder email
Three years ago, I had a client in Austin who was 60 days late on a $2,500 invoice. Everyone told me to send a polite reminder. I didn't. I picked up the phone and just asked, 'Hey, is everything okay over there? I saw the invoice is still open.' Turns out their bookkeeper had left and the new person was lost. We sorted it in a 10 minute call. Last month, a different client was late, and I did the same thing. Got paid the next day. I think emails get ignored or buried. A real voice makes it a person-to-person thing, not just another task. Has anyone else found that skipping the email step actually gets faster results?