I've been with them for about 6 months now for ongoing social media clips. They're super consistent and the turnaround is fast. Only thing is you need to be clear about your brand guidelines upfront, but once they get it, they nail it every time.

prints in grayscale" is honestly the real nightmare here.

Oh man, @shane_morgan is absolutely right - that honest feedback is gold! I had a similar breakthrough when someone told me my emails were too formal, so I started using plain language like "hey, quick question" instead of "I am writing to inquire." Now I always check my draft by asking myself if I'd actually say those words out loud to a friend.