A client's blunt email about my invoices made me switch up my whole system

I sent a bill to a regular client in Chicago for a $750 project, and they replied saying my PDF invoice was 'confusing' and looked 'unprofessional.' They pointed out the due date was buried in small print and the line items didn't match our initial chat. I felt defensive at first, but they were right. I was just using a basic template from years ago. That week, I spent an hour setting up a new invoicing tool called Wave. Now I use clear headers, bold the total and due date at the top, and attach a short summary of agreed work from our first email. My payment turnaround got faster almost immediately. Has anyone else had a client call out their billing style, and what did you change?

3 comments

3 Comments

finley78415d ago

Yeah, I read a piece about how unclear invoices are a major reason for late payments. It made me realize clients aren't being picky, they just need things stupid simple to process it fast. Totally overhauled my own templates after that.

sandra_moore3015d ago

Oh man, my friend learned this the hard way. He sent an invoice that was basically a puzzle, with weird codes for project phases and costs lumped together. The accounting person at the client's office just sent it back asking what half of it meant. He lost like three weeks fixing it and resending. Now his invoices are just line items with clear descriptions and a single total.

morgan_stone3315d ago

Wow, so my old invoices were basically late payment invitations.