A client insisted on a 2 AM video call for a logo change, and I'm still annoyed.

They emailed at 1:30 AM demanding we hop on a call right then to discuss swapping a shade of blue, claiming it was a 'brand emergency.' I did it, thinking it was a one-off, but then they started scheduling all our check-ins for the middle of the night. Has anyone else had a client completely ignore normal business hours, and how did you shut it down?

3 comments

3 Comments

skyler2173d ago

I had a client try to book a 7pm grooming slot once and I thought that was pushing it. A 2am call about a color swap is a whole new level of delusion. You have to set a hard boundary or they'll start expecting you to answer emails during your REM cycle. Next time they ask, just reply at 4am with your own "emergency" question about invoice payment.

wood.jana3d ago

My old yoga studio had to put a sign up saying they wouldn't answer texts after 8pm because people kept asking about class times at midnight. I mean, it's like some folks forget service jobs are run by humans who sleep. That 2am call is just the extreme version of expecting everyone to be on call 24/7.

lisab323d ago

Wow, that's wild. I used to feel bad about not answering messages right away, like I was letting people down. But hearing about a 2am call for a color change? That's just not okay. It really shows how some clients forget we have lives. Now I see why hard rules, like no texts after 8pm, are totally needed to stay sane.