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A customer in Denver asked for a rush job, then refused to pay the extra fee I clearly listed in our contract.
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thomas.river4mo ago
Wow, @henryr45 is right, that's wild.
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henryr454mo ago
Denver has some pretty strict consumer protection laws on the books. I looked into this after a similar headache. The way they word that contract clause MATTERS more than just having it in there. If it says "rush fee" but doesn't define what constitutes a "rush job" in clear hours or days, a stubborn customer can argue it. Next time, make the trigger something like "service requested with less than 48 hours notice." That specific language shuts down most arguments before they start.
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hannah_craig4mo ago
Oh man, that reminds me of the time my friend tried to charge a "convenience fee" for last-minute pet sitting. She just had the phrase in her text, nothing else. The client totally flipped out and refused to pay it, said it was a surprise charge. It turned into this whole thing over like twenty bucks. She had to let it go because she had zero details written down. It's crazy how just one vague word can cause so much trouble.
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