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Can we talk about the client who called my invoices 'vague as mud' and how I fixed them
Had a client in Denver rip into one of my invoices last spring, said "I can't tell what half this stuff is" and held payment for 12 days over it. So I added a one line note under each item spelling out what got done, like "fixed contact form, was dropping emails" instead of just "web work, 3 hrs." Next invoice went out and she paid the same afternoon, no back and forth. Now I do that for all my clients and late payments dropped a lot. What do you all put in your line items so people stop asking what they're paying for?
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