The client who criticized my invoices actually fixed my cash flow

Had a guy in Cleveland who paid late every single time. I sent him a reminder email after 30 days, like I do with everyone. He called me up and said my invoices were confusing, too many line items, he had to guess what was what. I thought he was just making excuses. Then I looked at one with fresh eyes and yeah, it was a mess. Desk work, materials, travel all mixed together. I changed the format to 3 simple categories with dates next to each one. He paid the next invoice in 6 days. Since then I use that format for everyone and my average payment time dropped from 45 days to under 3 weeks. Anyone else get useful info from a pain in the ass client?

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anthony_jackson311d ago

Honestly, that's a good lesson, but it wasn't the client being useful, it was you fixing your own sloppy work.