Why does nobody talk about the guy who brought back a TV 3 times and the shop that just swapped it out | Electronics Repairers - Freelance Forum - The Community for Independent Professionals
Why does nobody talk about the guy who brought back a TV 3 times and the shop that just swapped it out
I still think about the look on his face at the counter in Mesa when he said "you guys just keep giving me a new one instead of finding the short," so tell me, would you rather earn a customer for life by chasing the real fault or protect your margins by swapping boards until the warranty runs out?