Shoutout to the client who told me my invoices were 'too vague'

I used to just send one line like 'design work - $500' and hope it was fine. A bookkeeper client flagged it and said I needed itemized dates and hours to prove I actually did the work. Has anyone else had to redo their whole billing system from scratch after one piece of feedback like that?

3 comments

3 Comments

dianawilson6d ago

Yeah, I'm not buying the drama either. It's just an invoice, not a tax audit, so maybe chill a little.

knight.uma6d ago

Actually I'm going to push back on this a bit and say that client was probably overdoing it. A single line invoice has worked fine for decades with my clients because they hired me for the final result, not a breakdown of my coffee breaks and email time. Itemizing every tiny task feels like you're justifying your value instead of letting your work speak for itself.

juliaa656d ago

Had a buddy who itemized down to the cost of the paper clips he used. Client got so annoyed they switched to a flat fee just so they wouldn't have to read the novel anymore.