Had a nightmare week with Marketplace enrollment in October last year

I spent almost 8 hours on the phone over 4 days trying to get my 2024 plan sorted through the Georgia exchange. Every time I thought I had it locked in, the system kicked back an error saying my income didn't match what they had on file from my 2022 tax return. I earn way less now as a freelancer than I did back then. The last rep I talked to finally told me to upload a signed statement from my biggest client showing my monthly pay. Has anyone else had to jump through hoops like that just to prove your income changed?

2 comments

2 Comments

hunt.hayden1d ago

Why would you trust uploading financial docs to a random portal?

kim_mason5516h ago

hunt.hayden you asked "Why would you trust uploading financial docs to a random portal" and honestly that is a fair question but here's my hot take. I think it depends a LOT on WHO made that portal. If it's some no-name site you found on a Facebook ad then yeah absolutely not, that's asking for identity theft. But there are legit services like Gusto or QuickBooks or my bank's own portal where they NEED those docs to process a loan or verify income. The key thing is look at the URL, check if it's HTTPS, and see if your bank or a known company is behind it. If it feels sketchy then just DON'T do it, call them on the phone instead.