Tell Stella111 that flat finish is the real party foul here.

My neighbor's dishwasher install took three trips because the first guy didn't bring the right hose. It's that lack of prep that drives up costs for everyone. The company ends up paying for extra truck rolls, and the customer just gets more frustrated waiting. A good pro double checks the job details and their truck stock before they even leave the shop. That little bit of extra effort saves so much hassle down the line. It really separates the okay tradespeople from the great ones.

Yeah I still see a lot of those old cheapo units from the early 2000s go out, just like @gracej99 said. Honestly my newer ones have been fine, but I don't buy the absolute cheapest option anymore lol.

100% hire a real lawyer. A bad contract template will end up costing you ten times more when a client breaches it and you find out your clause is unenforceable.