My EMR system update broke my patient notes, lost 3 hours of work

Tuesday morning I logged into the new EMR update at my clinic and all my progress notes from the last week were gone. The vendor said it was a sync glitch but the backup file was corrupted too, so I had to redo everything from memory. I called their support line and sat on hold for 45 minutes before someone admitted they knew about the bug but hadn't pushed the fix yet. Has anyone else had a software update wipe their documentation mid-shift, and did you get any compensation for the lost time?

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1 Comment

sanchez.ivan13d ago

So you lost 3 hours of work and want compensation? That's on you for trusting a system update without checking the backup yourself first. The vendor admitted the bug existed, which means they'll fix it, but your time isn't their problem unless it's in the contract. Redo the notes, move on, and next time keep your own manual copies.