Got called out by a client for my follow-up emails sounding like boilerplate

A small business owner in Denver told me my late payment reminders were too robotic and made him feel like a number. I switched to a more personal tone with a quick check-in about their business first, and now I get paid within 48 hours instead of 2 weeks. Has anyone else found that being less formal actually speeds things up?

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1 Comment

rosepark2h ago

I mean is sending a slightly robotic email really that deep? You just changed the tone and got paid faster but that could just be a coincidence or the client being in a better mood that week. Sounds like you're making a big deal out of a pretty normal business tweak.