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Heard a client say 'the check is in the mail' for the fourth time this month
It was on a call with another vendor, and it just clicked that it's their standard stall tactic. How do you push back when you hear that line?
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henderson.hayden7mo ago
Look, sometimes the mail is just slow or someone in accounting dropped the ball. Jumping straight to calling it a stall feels a bit harsh. Maybe they mailed it from a different office, or the person you're talking to genuinely thinks it's gone out. You pushing hard on them might just make them avoid your calls. Give the process a minute to work before you assume bad faith.
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wells.evan7mo ago
Give the process a minute" is how you end up waiting 90 days for a check. I ask for a tracking number now, that cuts through the "maybe it's mailed" guesswork.
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green.laura7mo ago
Ugh, my buddy waited six weeks for a "mailed" check. Turns out it was sitting in someone's inbox the whole time.
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brooke4485mo ago
Haha, that "sitting in someone's inbox" bit hits close to home @green.laura. I once waited two months for a refund check, only to find out the guy had it in his desk drawer the whole time because he forgot to put a stamp on the envelope. I guess I'm the type of person who assumes everyone's as scatterbrained as I am, so I try to be patient. But honestly, after that I started asking for tracking numbers too, just to make sure I'm not the one leaving it in my own inbox.
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