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Rant: Lost 3 hours on a client who 'just had a quick question' about their invoice
I had a client call me at 4pm last Thursday asking about a line item on their invoice, said it would take two minutes. Turned into a full 45 minute call where they argued the rate was too high, then asked me to re-send the same invoice three times because their email 'does that thing'. I finally checked their account and realized they're 60 days overdue on a $480 bill, not even the one we were talking about. Has anyone else had a client waste your time on a dispute only to find out they never intended to pay the older one either?
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the_rowan2d ago
Ah yes, the classic "quick question" that somehow turns into a whole podcast episode about your rates. And of course the real issue was hiding 60 days deep on a totally different invoice, because why would it ever be the one you're actually talking about. Honestly you should've billed them for the 45 minute phone call and the three email resends.
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