F
24

Client wanted a full refund after I spent 40 hours on their project

I had a client in Portland last month who approved the wireframes, signed off on the copy, and then after I delivered the final site they said it 'wasn't what they envisioned'. They demanded their $3,200 back and threatened a chargeback. Anyone else dealt with a client who changes their mind after giving the thumbs up?
2 comments

Log in to join the discussion

Log In
2 Comments
hannahj49
hannahj492d ago
Portland client did the exact same thing to me last month after 35 hours of work.
6
shane170
shane1702d ago
I read a freelance lawyer say written approvals don't stop chargebacks.
1