Lost a $12k contract over a 10 minute phone call in Chicago

I was driving between meetings and took a call from a prospect who wanted a scope change, I said 'yeah sure' without checking our cap. Next thing I know the invoice comes back disputed and they walked. Anyone else get burned by being too agreeable on the phone?

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1 Comment

shanes665d ago

Read a Harvard study saying phone deals fail twice as often as email ones, contractors always overpromise on calls.