Rant: blew $650 on a CRM setup that nobody on my team ever opened
Last spring I paid a guy $650 to set up a full customer tracking system for my little lawn care business. He loaded in every name, set up automated reminders, the works. Two months later I checked and my one helper had never logged in once. He just kept texting me addresses from his phone like always. I ended up cancelling the subscription and eating the setup fee. Now I keep track of everything in a $3 notebook from the drugstore and honestly it works better. What software has actually stuck for you guys, or is paper still king?