Loading…
12
Saw a stat the other day that 68% of clients leave because they feel you don't care about them, not because of price or quality
I stumbled across that number in a customer retention report from a small business blog. It really hit me because I've been losing a steady 3 or 4 clients each year and always figured it was my rates or the quality of my work. But thinking back, a few of them mentioned I didn't return calls fast enough or seemed distant during estimates. Has anyone else here looked into why they lose clients and found something similar?
2 comments
Log in to join the discussion
Log In2 Comments
brooke_murray3mo ago
Double down on follow ups and small check ins (like a quick text to say hi).
6