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Guy at the counter next to me at Micro Center said 'customers never lie, they just describe the wrong problem' and it's been stuck in my head for 3 weeks
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vera_green691d ago
Did you ever try just repeating their exact words back to them before you start fixing anything? I started doing that at my shop and it's nuts how often the real issue pops out once they hear themselves say it. Guy comes in swearing his phone won't charge, I say it back, and he goes "yeah it only charges when I hold it a certain way" and boom, it's the cable, not the port. People aren't lying, they just skip the part they think doesn't matter.
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