Serious question, why does the parts ordering system take forever?

I was trying to order a simple relay last week... and the online portal kept freezing. Had to call three times just to confirm the order. Then they sent the wrong part twice. Spent hours on hold with customer service. Now my repair is delayed, and the building manager is annoyed. Honestly, it feels like the system is designed to waste time... or maybe I'm just unlucky.

3 comments

3 Comments

cameron95619h ago

Getting the wrong part twice points to bad data in their system. I bet someone scanned a box of relays into the wrong bin years ago, and now every order for that part pulls from the wrong shelf. The whole system runs on that old, wrong number so it keeps happening.

ruby89019h ago

They sent the wrong part twice?

thomas.river16h ago

Nah, I'd blame human error before their whole system like @cameron956 said.