A trainer at my spa in Phoenix told me to stop over-explaining extractions to clients, and my rebooking rate went up 30% in 2 months | Estheticians - Freelance Forum - The Community for Independent Professionals
I read a study once that said clients tune out when you give them too much info at once. They just want to know what you did and when to come back. Keeping it short probably made them feel like you knew what you were doing.