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My shop's speed bonus system is wrecking our rep
We skip important steps to hit targets. Now I fix bad jobs every week.
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matthew_west7mo ago
Speed bonuses drive business by getting more cars through the bay. Customers often care more about quick turnaround than perfect detail work. Maybe the targets just need fine-tuning instead of scrapping the whole system. A fast shop that makes money can afford to fix the occasional mistake. Have you considered that without those targets, your overall output and pay would probably drop? What specific steps are you skipping that you think customers truly notice?
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thompson.julia7mo ago
Yeah, I used to be all about getting things done fast, thinking speed was what customers wanted most. But seeing how it plays out long term, like barnes.ivan said, totally flipped my view. You might get the car out the door quick, but when it comes back with a leak or a noise you missed, you've lost all that time and trust. A system that pushes you to cut corners is just building a pile of future problems, and that's no way to run a shop.
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barnes.ivan7mo ago
Matthew's point about fine-tuning the targets hits on the real issue. When the speed bonus makes you skip things like a proper seal on a windshield or a full brake check, it's not a minor detail. You end up with a comeback that takes twice as long to fix, and that kills any profit from the first fast job. The system is backwards if the reward makes you create more work for yourself later. You need targets that pay for doing it right the first time, not for creating next week's repairs.
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