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Question about chasing invoices via text message
I had a client last spring who was 45 days late on a $600 invoice. I always emailed reminders but got nothing back. One day I just sent a casual text asking if they saw my note and they paid within 20 minutes. Has anyone else had better luck with texts than formal emails for slow payers?
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kai_ramirez383mo ago
I actually read about a study that found text messages get opened like 98% of the time while emails just sit in inboxes forever. That 20 minute turnaround you got is no joke, I had a similar thing happen with a $400 landscaping invoice where texts got me paid in a day after weeks of silence. It's honestly about the casual vibe, like a text feels way less aggressive than a formal "PAST DUE" email. People get that wall up with emails but a quick "hey just checking" breaks right through it.
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brooke4483mo ago
But isn't everyone just getting bombarded with texts now too? I've seen clients get annoyed when businesses get too casual, like it crosses a line they didn't agree to. @margaretc42 your friend got lucky but I've had a couple of contractors tell me people actually block numbers after two or three "hey just checking" texts because it feels super pushy. Is a text really less aggressive or is it just easier to ignore than an email that sits quietly in a folder without alerting you?
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margaretc423mo ago
My buddy runs a small plumbing company and had a client ghost him on a $350 pipe repair bill for almost two months. He was about to send a certified letter but instead shot a quick text saying "hey forgot to circle back on this one" and the guy paid in 10 minutes. @kai_ramirez38 hit the nail on the head about that casual vibe just cutting through all the awkwardness.
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