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Last week, I chose not to tell a client about their slightly worn serpentine belt.
I know a lot of guys say you have to mention every little thing. But the belt was fine for months more, and the customer was tight on money.
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the_tessa6mo ago
Get why you did that... sometimes the perfect repair isn't the right one for the person's situation. Tough spot to be in, for sure.
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tara_dixon6mo ago
But is it really the right call if they don't even know the choice exists? You spotted a part that's wearing out, and that's a safety item that can leave them stranded. The customer being tight on money doesn't change that it was their information to have, not yours to decide for them.
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johnson.nora5mo ago
Wait, are we talking about a cavity or a brake pad? Because PaulJackson's dentist example is about something that can be watched. A worn out safety part on a car isn't like a tiny cavity you check next visit. It's more like a tooth that's already cracked and could break any time you chew. The customer needs to know it could fail, even if they choose to wait.
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