Loading…
14
A customer in my shop argued that cleaning a lens sensor is always a DIY job
He brought in a Fuji X-T4 with visible dust spots and insisted the online tutorials made it simple. I explained that one wrong move with the wrong swab in Boise's dry air can permanently scratch the filter over the sensor. How do you handle clients who are sure they know better than you?
3 comments
Log in to join the discussion
Log In3 Comments
william_craig75mo ago
Tbh that's just how people are with YouTube tutorials now.
5
tessap975mo ago
William_craig7 is right, and showing them a ruined sensor usually ends the argument.
5
samreed5mo ago
That line about Boise's dry air is key. I keep a really bad sensor here that a customer wrecked with a cheap swab. When someone gets stubborn, I just show them the permanent scratches under the light. I say "This was a one-time fix that turned into a full sensor replacement." It usually shuts the debate down fast. They need to see the real cost of a simple mistake.
4