jackson.max•1mo ago

My aha moment with a difficult client showed me the power of clear scope

Defining deliverables in detail from day one prevents most arguments.

4 comments

4 Comments

sethm581mo ago

But what about when the client still argues after signing off? Scope docs don't magically fix bad faith actors.

jenniferc281mo ago

Yeah, @sethm58, I get that. Had one like that too. When they tried to argue, I just pulled out the signed doc, printed it, and literally circled the line item they approved. It's harder for them to pretend they didn't see it when it's right there. Ended the argument fast.

linda_thompson1mo ago

Scope docs can't fix stupid, sadly.

andrew_baker922d ago

Had a client try that once. I set up a quick call and shared my screen, pulling up the signed doc. I read their exact words back from the approval email, then read the line from the scope. Just asked, "Help me understand the disconnect here." The silence was loud. They backed down because I made them say the quiet part out loud.