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My aha moment with a difficult client showed me the power of clear scope
Defining deliverables in detail from day one prevents most arguments.
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sethm5810h ago
But what about when the client still argues after signing off? Scope docs don't magically fix bad faith actors.
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jenniferc289h ago
Yeah, @sethm58, I get that. Had one like that too. When they tried to argue, I just pulled out the signed doc, printed it, and literally circled the line item they approved. It's harder for them to pretend they didn't see it when it's right there. Ended the argument fast.
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