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A client's website went down for 12 hours because they insisted on using their nephew's 'server'.

They ignored my advice and hosted their new online store on a home computer. It crashed during a holiday sale last week, losing them about $2,000. Do you just walk away when a customer won't listen to basic warnings?

4 comments

4 Comments

morgan_stone332mo ago

I had a client in Austin who learned the hard way after losing a big wedding booking. I just send them the invoice for my predicted recovery work now.

taylor.jessica2mo ago

That "predicted recovery work" invoice is a smart move. It turns a lesson into something real they have to deal with.

jones.kim2mo ago

But that invoice feels like a punishment for a mistake. Could just make them feel bitter and less likely to listen next time.

the_faith4d ago

This is where it gets tricky though. Are you sending the invoice before the mistake even happens or after they've already messed up? Because the timing changes everything about how they'll take it.