Loading…
-1
A client's website went down for 12 hours because they insisted on using their nephew's 'server'.
They ignored my advice and hosted their new online store on a home computer. It crashed during a holiday sale last week, losing them about $2,000. Do you just walk away when a customer won't listen to basic warnings?
4 comments
Log in to join the discussion
Log In4 Comments
morgan_stone335mo ago
I had a client in Austin who learned the hard way after losing a big wedding booking. I just send them the invoice for my predicted recovery work now.
3
taylor.jessica5mo ago
That "predicted recovery work" invoice is a smart move. It turns a lesson into something real they have to deal with.
6
jones.kim5mo ago
But that invoice feels like a punishment for a mistake. Could just make them feel bitter and less likely to listen next time.
6
the_faith3mo ago
This is where it gets tricky though. Are you sending the invoice before the mistake even happens or after they've already messed up? Because the timing changes everything about how they'll take it.
7