Loading…
22
Client changed specs after final approval - who pays?
I just finished a website redesign for a local coffee shop in Portland, they signed off on everything, then came back saying the whole color scheme was wrong. Now they want me to redo 12 pages for free. Is this on me for not reading their mind, or should they pay for the extra work? How do you handle scope creep after sign-off?
2 comments
Log in to join the discussion
Log In2 Comments
adam1861mo ago
Oh man, did you have them sign a change order form before you started the extras? Did your contract have a clause about how many revisions were included before it hit their wallet?
10
the_olivia1mo ago
At least you'll never forget to triple check a color palette again, I sure won't after this mess.
1