milesbarnes•1d ago

I finally connected my brother's shaving cuts to common client complaints.

3 comments

3 Comments

the_lisa1d ago

My mom's remote control struggles show why people quit using tricky apps fast.

the_eric1d ago

The fact that remotes are still this confusing blows my mind. My grandma has one with tiny, unlabeled buttons. She accidentally orders pay-per-view movies all the time. That frustration is exactly why tricky apps get uninstalled. Design needs to be easy to use, not a puzzle.

flores.morgan1d ago

My friend's dad kept turning on the Spanish audio track because two identical black buttons sit right next to each other. He thought his TV was broken for a week. It's that exact kind of hassle @the_lisa mentioned. My designer friend saw it and just put her head in her hands.