I finally got cursed out by a client over a lip wax

Had this woman come in last week for a quick lip wax before her date, right? She sits down, I do the strip, and she screams 'YOU TOOK OFF MY MOUSTACHE FILTER' - turns out she thought waxing would just 'dull the hairs' not remove them completely. How do y'all handle clients who have no clue what a wax actually does?

3 comments

3 Comments

the_faith9d ago

Honestly, the whole "mustache filter" thing is wild. I've had clients ask if waxing would "just thin out" their brows before, but never something that detailed. I usually start by explaining that wax removes the whole hair from the root, so it'll grow back soft, not stubbly, but it's gone gone. Maybe next time try holding up a before and after picture of a lip wax so they can see what they're actually getting into.

the_daniel9d ago

Isn't the whole point of getting something waxed that it actually removes the hair, not just thins it out a bit? I get what you're saying about explaining the process, but I think people who ask about thinning don't really know what they want. A lip wax cleans up the edges and leaves a neat line. If someone just wants to fade their mustache a bit, they might be better off bleaching it or using one of those facial hair removers. Holding up a before and after sounds like a good idea, but sometimes people just need to hear the honest truth that waxing isn't the tool for subtle changes.

david_palmer8d ago

I've noticed this same thing happens at the hardware store all the time. Guy comes in asking for a paint that'll "fix" his cracked drywall, what he really needs is joint compound and tape but he doesn't know the words for it. Same with the people you're describing. They think waxing is this miracle worker that can do half jobs because they saw some influencer talking about "gentle hair removal" and got the wrong idea. You're right that waxing isn't meant for subtle fading, it's an all or nothing deal. People just don't like hearing that sometimes the tool they want isn't the right one for the job. I respect you telling them straight up instead of letting them walk away disappointed.