Oh for real, I saw a whole thing about this on a hair blog last month. They said the key is to use it on wet hair with a ton of conditioner or shampoo to act as a slip, and you gotta be super gentle. Pressing too hard or using it on dry hair basically just roughs up your cuticles and causes breakage. It makes total sense that it would help with blood flow if you do it right, like a mini scalp massage. Your client probably had the technique down perfect.

Wow, I just read an article about fax machines still being big in healthcare.

Read that tip in a magazine once.