Has going super nice vs staying firm ever actually worked for you?
I had a client last summer in Phoenix who owed me $4,200 for 3 months of engine work on his classic truck. I tried the patient route first, polite emails and reminders, nothing happened. Then I switched to a stricter tone with a 5 day deadline before I'd file a mechanics lien, and he paid in 48 hours. But then I hear other shop owners saying being too aggressive just makes people dig in and never pay at all. Anyone else find one approach works way better than the other, or does it just depend on the person?