path47•16d ago

A client in Phoenix tried to add three extra pages after we signed the contract

We had a signed deal for a 5-page website at $2,500. Two days into the work, they emailed asking to add an 'About Us', a 'Team', and a 'Testimonials' page, saying it was just a small change. I was at my home office and had to stop everything. I replied with a link to our original contract and a clear rate for extra pages, which is $300 each. They agreed to the new terms and we updated the contract before I wrote another line of code. How do you guys handle scope creep right after a project starts?

3 comments

3 Comments

riverb1316d ago

My old boss would've just done it for free.

johnkelly16d ago

But what if that free work was actually costing everyone? Like, maybe he wasn't paying himself right, so his own family missed out. Or he burned out and the whole business went under, then nobody had a job. Free can just hide the real price until it's too late.

miles_chen15d agoMost Upvoted

Exactly, and riverb13's old boss proves that point.