Rant: The client meeting at a Starbucks that changed how I handle scope creep

After a 3-hour impromptu meeting at a Starbucks on Elm Street where the client added 7 new requests for free, I now charge for every change past the second revision and it's cut my stress by half for real, has anyone else had to draw a hard line mid-project?

3 comments

3 Comments

scott.alex11d agoMost Upvoted

That Starbucks meeting sounds like a nightmare (and probably overpriced coffee to boot). I've been there too, and what finally worked for me was switching to a "change order" system after the first two free revisions. Now every extra request gets a price and a timeline attached before I touch it, no exceptions. Clients usually back off once they see it costs money, and the ones who don't still pay for the privilege of wasting my time.

the_laura11d ago

Exactly, once they realize their wallet is involved the requests magically shrink.

ryan_hart3810d ago

lol I learned that lesson after a client asked for "just one more tweak" 27 times.