My biggest project payment vanished after a bank transfer glitch in Berlin

The client sent the funds, but my German bank flagged it as suspicious and held it for 45 days without telling me. I had to cover all my living costs from savings while navigating their support line, which only spoke German. Has anyone else had a payment get stuck by an automated fraud system?

3 comments

3 Comments

blake_kelly1910d ago

When my transfer got flagged, I kept calling and escalated it to a supervisor who spoke English.

the_cameron10d ago

Man, that is the only way to get anything done. I had a payment stuck for days once, and the first three people just read from the same script. It wasn't until I got bumped up to someone with actual authority that they could see the system had glitched and flagged it wrong. They just clicked a few things and it went through. You really do have to wear them down until you find the one person who can think for themselves.

ray56210d ago

That "escalated to a supervisor" part is key. My cousin had a check bounce because of some fraud filter at his credit union. He just kept getting the same automated message until he drove down there and refused to leave the lobby. They finally got a manager who could actually look at the account and fix it in ten minutes. Sometimes you just have to be a brick wall until you get a real person.