What plugin is she using, I've been looking for something that auto-fills those actual hours without making me dig through a dozen menus every time?

Ngl, at that point I'd just start writing in cuneiform.

Hey man that's awesome, seriously. That PDF thing is such a simple move but it totally changes the game. I had a similar thing happen with my pricing when I started putting together a real looking portfolio instead of just sending a link to my Instagram. People stop treating you like a hobbyist once you show them you actually understand the whole process from start to finish.