Debate: Push back on scope creep or just absorb the extra work?
I had a client last month in Austin who kept asking for 'one more small tweak' to their landing page. After the third round of free changes, I started wondering if I should say something or just eat the time. On one hand, pushing back might lose the gig or make them mad. But on the other hand, I spent about 8 extra hours on stuff not in the original deal, which is basically $200 in lost income. I ended up politely telling them the next round would need a new quote, and they actually backed off. Has anyone else found a good way to handle this without ruining the relationship?