A client said my project updates were confusing and it made me rethink my whole system
I was working on a website redesign for a small bakery in Portland, and after sending my weekly email, the owner called me. She said, 'Anna, I get lost in all the links and notes. Can you just tell me what's done and what's next?' It hit me that my detailed Trello board and separate Google Doc were too much. I was proud of being organized, but it wasn't helpful for her. The next day, I switched to a single, simple Google Sheet with just three columns: 'Done This Week', 'Next Up', and 'Questions For You'. I send it every Friday. Now she replies in minutes, not days. It's a small change, but it saved so much back-and-forth time. How do you keep your project updates clear for people who aren't used to project tools?